My role as a care manager is a very important part of the health care team. I work with direct patient care on a daily basis.
I may see changes in a resident’s condition sooner than a nurse, because I work at times closer to the resident than the nurse.
The resident may feel more comfortable talking to me about personal or family issues. We have to gain that trust with residents. This can only be done over a period of time.
There have been times where a resident may just need a friendly ear so they are able to vent about an issue. Your resident may want someone that will not judge them for something that has happened in life. Just be a friend to your resident.
Working with direct patient care you get to know your residents like family. You can find out what your residents’ favorite foods, colors, hobbies, seasons or holidays may be. You can treat your residents the way you would like to be treated. Remember to be kind, be truthful, use good manners, go that extra mile for your residents. Working close with residents for an extended length of time they become like family.
You can get to know your resident well enough that they may know the names of your family.
A care manager’s job is never done. It is 24/7 type of profession. Someone may need something at any time of day or night. We have to be there to answer the call for our residents. My resident may have something I think is a small task to do, but to my resident it may be a very large task.
We have to be there for our residents and reassure them that everything will work out. We are not going to leave. We will be here to help in any way that we can. If I can’t answer their question I will try to find an answer for them.
Mike Maday is a Care Manager at Lakeview Methodist Healthcare Center in Fairmont, Minnesota.